Privacy Policy

Privacy Policy
Last updated: September 2024

ENGLISH VERSION

Introduction

At Melody4Love, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or make a purchase from our website, www.melody4love.com (the “Site”).

By visiting the Site and using our services, you accept the practices described in this Privacy Policy. If you do not agree with the terms outlined here, please do not use our services.

SECTION 1 - INFORMATION WE COLLECT

We collect several types of information in order to offer our services and improve your experience on our website. The types of personal information we collect include:

  1. Personal Identification Information
    When you purchase a product from our store, we collect the personal information you provide, such as your name, email address, billing and shipping address, and payment details (e.g., credit card number). This information is used to fulfill your orders, send you receipts, and communicate with you.

  2. Account Information
    If you create an account on our Site, we will collect and store your login details (email address and password). This allows you to access your purchase history, saved preferences, and other features of our Site.

  3. Customer Preferences and Customization
    When you customize a song on Melody4Love, we may ask for information related to the song’s details, including the recipient’s name, relationship to you, and other relevant data you provide for the song creation process. This information is only used to personalize the product you are ordering.

  4. Technical Data and Cookies
    Like many other websites, we use cookies to collect information about your device and your browsing activity. This includes details like your IP address, browser type, and the pages you visit. Cookies help us improve your browsing experience, remember your preferences, and analyze how visitors use our site.

  5. Communication Data
    Any communications between you and Melody4Love, such as email inquiries, customer support requests, and feedback, may be stored and used to respond to your inquiries, improve our services, and for training purposes.

SECTION 2 - HOW WE USE YOUR INFORMATION

The information we collect from you may be used in the following ways:

  1. To Process Orders
    We use your personal information to fulfill your orders, communicate with you about your purchase, and manage transactions.

  2. To Customize Products
    The details you provide for song customization are used solely to create the personalized song as per your order specifications.

  3. To Improve Our Services
    Your technical and browsing data helps us understand how visitors interact with our Site and allows us to make improvements to the layout, functionality, and content.

  4. To Communicate with You
    We may send you emails related to your order, or respond to inquiries, feedback, or support requests. With your consent, we may also send marketing communications and updates about our products, services, or promotions.

  5. To Comply with Legal Obligations
    In certain cases, we may need to use your data to comply with legal requirements, such as maintaining tax records or responding to lawful requests from authorities.

SECTION 3 - SHARING YOUR INFORMATION

We value your privacy and will never sell your personal information to third parties. However, we may share your information with trusted service providers or business partners to assist with our operations, such as:

  • Shopify: Our store is hosted on Shopify, and they provide us with the e-commerce platform that powers our online store. Shopify collects and stores your information in accordance with their privacy policies.
  • Payment Processors: Your payment information is processed by secure third-party payment gateways. We do not store your credit card details on our servers.
  • Shipping Partners: We may share your shipping address with our delivery partners to ensure the timely delivery of your order.
  • Legal Compliance: If required by law or court order, we may disclose your personal information to authorities or regulatory bodies to comply with legal obligations.

SECTION 4 - YOUR RIGHTS

You have certain rights over the personal information we collect and process:

  1. Access
    You have the right to request a copy of the personal information we hold about you.

  2. Correction
    If any information we have about you is inaccurate or incomplete, you can request it to be updated.

  3. Deletion
    You may request that we delete your personal information. However, we may need to retain certain data to comply with legal obligations or complete ongoing transactions.

  4. Opt-Out of Marketing
    If you no longer wish to receive marketing communications from us, you can opt-out by following the instructions in any marketing email or by contacting us directly at support@melody4love.com.

  5. Withdraw Consent
    If you have previously given us consent to use your personal data for specific purposes, you may withdraw this consent at any time.

SECTION 5 - DATA SECURITY

We take the security of your personal information seriously. Our website is secured using industry-standard encryption to protect your data during transmission and storage. We also follow best practices to ensure that your information is not inappropriately accessed, disclosed, or altered.

While we implement reasonable security measures, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security of your data.

SECTION 6 - COOKIES

Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s systems to recognize your browser and capture and remember certain information.

We use cookies to:

  • Remember your preferences and past actions
  • Keep track of your shopping cart
  • Understand and save your preferences for future visits
  • Compile aggregate data about site traffic and interaction to improve the user experience

You can control how cookies are used by adjusting your browser settings. However, disabling cookies may affect the functionality of some parts of our Site.

SECTION 7 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing their privacy policies before engaging with their services.

SECTION 8 - DATA RETENTION

We retain your personal information only for as long as necessary to provide our services to you or to fulfill the purposes outlined in this Privacy Policy. However, we may retain certain data to comply with legal requirements, resolve disputes, or enforce our agreements.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

SECTION 10 - CONTACT US

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Melody4Love
Email: support@melody4love.com